Refund policy

We stand behind the quality of our coffee and your satisfaction is our top priority. If for any reason you’re not completely happy with your order, we’re here to help.

Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return:

  • Your item must be unopened, unused, and in its original packaging.

  • You must provide a receipt or proof of purchase.

Due to health and safety regulations, we cannot accept returns on opened coffee products unless there is a verified quality concern.

How to Start a Return

To initiate a return, email us at sales@elysiangrounds.com. Once your request is approved, we will send you:

  • A return shipping label

  • Instructions on how and where to send your package

Important: Items sent back without prior return authorization will not be accepted.

All approved returns should be sent to:
28150 Avenue Crocker, Unit 222, Santa Clarita, CA 91355, USA

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at sales@elysiangrounds.com, and we will promptly resolve the issue to your satisfaction.

Non-Returnable Items

We do not accept returns on:

  • Opened or used coffee products

  • Gift cards

Exchanges

The fastest way to ensure you get what you want is to place a new order after your return is approved and refunded. We currently do not offer direct exchanges.

European Union Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification. To qualify, the item must be unopened, unused, and in its original packaging, with proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

  • If approved, a refund will be processed to your original payment method within 10 business days.

  • Please allow additional time for your bank or credit card company to post the refund to your account.

If it has been more than 15 business days since your return was approved and you haven’t received your refund, contact us at sales@elysiangrounds.com.